Welcome to the Help Center
The Acorn TV Help Center is currently under construction.
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Frequently Asked Questions—General
What is Acorn TV?
How much does Acorn TV cost?
How do I subscribe?
Where is Acorn TV available?
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Navigating the Acorn TV Website
Logging in to the new Acorn TV site
Accessing your Watchlist and Recently Watched on the new Acorn TV site
Accessing your account information on the new Acorn TV site
Browsing through genres on the new Acorn TV site
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Billing & Account Management
How do I renew my membership?
How do I update my billing information, password, and/or email address?
How do I apply a code to my Acorn TV account?
How do I cancel?
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How do I set up my Apple TV?
How do I add the Acorn TV channel to my Apple TV?
How do I add the Acorn TV channel to my iPad or iPhone?
I purchased my membership via iTunes. How do I manage or cancel my account?
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How do I add the Acorn TV channel to my Android device?
I purchased my membership via Google Play. How do I manage or cancel my account?
How do I enable captions on my Android device?
Streaming issues on Android devices
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What is Roku?
How do I set up my new Roku player?
How do I add the Acorn TV channel to Roku?
I purchased my membership via Roku. How do I manage or cancel my account?
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What browsers does Acorn TV support?
How do I enable captions on my PC or Mac?
Can I connect my PC or Mac to my TV?
Amazon Fire TV
How do I add the Acorn TV app to my Fire TV/Fire TV Stick?
How do I enable captions on the Amazon Fire TV app?
Do I need to be an Amazon Prime member to access the Amazon Fire TV/Fire Stick App?
What's the difference between the Acorn TV add-on subscription for Prime members and the Amazon Fire TV app?
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Samsung Smart TVs
Which Samsung models support Acorn TV?
How do I add Acorn TV to my Samsung Smart TV?
How do I update the Acorn TV app on Samsung?
How do I enable captions on my Samsung Smart TV?
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Log In/Password/Sign Up Issues
I’m having trouble logging into my account. What do I do?
I forgot my password.
I didn't receive my new password/the new password is not working.
I'm only seeing clips and trailers.
Acorn TV videos are buffering.
Acorn TV videos are not playing.
I'm signed in but I'm only seeing clips and trailers.
How do I give an Acorn TV membership as a gift?
How do I redeem my Acorn TV gift code?
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