Why am I seeing a “Not Available in Your Region” message?

Why am I seeing a “Not Available in Your Region” message?

Our service does not support VPNs, proxy connections, or other location-masking tools. If you’re using a VPN, your connection may appear to come from a different country or region, which can prevent you from streaming or signing in successfully.

What to do:

1. Turn off your VPN or proxy and make sure your device is connected directly to your regular home or mobile internet connection.

2. Restart your app or browser after disabling the VPN.

3. Try signing in again.

If you signed up for an account while your VPN was active, our system may have registered your location as outside of our supported regions.If you are currently in a supported country, please:

1. Disable your VPN.

2. Create a new account while your VPN is turned off.

3. Resubscribe using your local connection to ensure uninterrupted access.

Still having trouble?

If you’ve already turned off your VPN and are still having trouble accessing your account or streaming, try the following steps:

1. Restart your router or modem to refresh your internet connection.

2. Check your device’s location settings to ensure your region is set correctly.

3. Disable any proxy, firewall, or DNS-masking services that may route your traffic through another region.

4. Clear your browser’s cache and cookies, or restart the app if you’re using a streaming device.

5. Try another network (for example, switch from Wi-Fi to mobile data) to confirm your connection is coming from your actual location.

If you’ve confirmed your VPN is disabled and you’re in a supported country but still see location-related or playback errors, please contact our Support Team and include:

• The city and country you’re currently in

• The name of your Internet Service Provider (ISP)

• Any error message or code you’re receiving (include the session ID number, if available)